Title: Customer Service Representative I
Location: The Royal Group – Addison, IL

Role Overview

TRG Addison, a subsidiary of Schwarz Partners is currently seeking a Customer Service Representative and brown box extraordinaire to support our Addison, IL facility. As a Customer Service Representative you will take and process customer orders, address all customer inquiries and complaints, and work with/assist designers, the sales team, and production team as well.

The Royal Group’s mission is to provide value-added solutions to the most demanding customers.

 

Essential Job Functions:

  • Take customer orders either directly from customers or sales representatives.
  • Place orders on a timely basis for purchases of materials and supplies to be used in production.
  • Process billing.
  • Handle customer complaints and questions and follow-up with appropriate internal personnel as required.
  • Maintain customer files.
  • Process new items and purchase orders.
  • Coordinate accounting credits.
  • Record and distribute customer order changes.
  • Fax confirmations to customers.
  • Assist sales personnel as appropriate and assist in generating supplemental sales.
  • Track warehouse items to insure availability and that agreed upon minimum/maximum levels are followed.
  • Analyze monthly usages and re-stocking per customer.
  • Complies with company policies and procedures.
  • Additional duties as assigned by management.

 

Required Education & Experience:

  • 2+ years of related customer service experience.
  • High school diploma or GED.
  • 3+ years’ experience working in a manufacturing environment with customer service preferred.
  • HRMS computer data-entry experience preferred.
  • 2+ years’ experience in the corrugated box industry preferred.

 

Required Skills & Abilities:

  • Excellent communication skills.
  • Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to add, subtract, multiply, divide in all units of measure.
  • Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form.
  • Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.

 

If you would like to be part of a forward-thinking team with a family feel, culture of excellence, and customer-focused reliability, we want you to be a part of our team!

Apply Now

Careers - Addison, IL
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Customer Testimonials

Anonymous
FORTUNE 500 - CPG Company

“When our production facility had reached maximum capacity due to three new item launches, we turned to TRG for help in assembly of a large complex 4-way Tower display, and they were able to deliver top quality output sooner to the retailer than our facility could deliver at regular capacity.”

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