Open Position: Customer Service Rep.

Position Description

Title: Customer Service Rep. for Corrugated Box Plant
Location: The Royal Group – Halls, TN

Responsible for taking and processing customer orders and addressing all customer inquiries and complaints.

  • Take customer orders either directly from customers or sales representatives.
  • Place orders on a timely basis for purchases of materials and supplies to be used in production.
  • Quote Corrugated and packaging supplies, including tooling and freight.
  • Process new items, purchase orders and order required tooling.
  • Confirm orders to customers as required.
  • Maintain customer files. Record and distribute customer order changes.
  • Track warehouse items to insure availability and that agreed upon minimum/maximum levels are followed and re-stocked as necessary.
  • Additional duties may be assigned by management.
  • Regular and predictable attendance.


  • High school diploma or GED.
  • Computer data-entry experience.
  • 2+ years of customer service experience


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Careers - Halls
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